Delivery

Shipments and returns.

Delivery Time and Availability:

Our commitment is to promptly process your orders without any delay. We aim to deliver your products efficiently and ensure a seamless shopping experience. For items with extended delivery periods, you will find this information clearly indicated on the respective product page. The actual delivery timeframe depends on the courier service you choose during the checkout process. We offer a variety of delivery options to cater to your preferences.

Return Policy:

Return Period:

We accept returns within 30 days from the date of purchase. If you wish to return an item, please ensure it meets the following criteria:

Eligibility for Refund:

To qualify for a refund, the returned item must be in new, unused, and unworn condition, with tags attached and in the original packaging. If we suspect that a product has been used or worn, we reserve the right to return the goods to the purchaser.

Returning Items:

To initiate a return, please follow these steps:

1. Package the item(s) appropriately, ensuring they are securely wrapped.

2. Include your Name and Order number clearly written inside the package to help us process your return efficiently.

Refund Processing:

We strive to process all refunds within 2 business days. However, during busier periods, it may take up to 5 days for the refund to be processed. We appreciate your patience during these times.

Refund Method:

All refunds will be issued to the original form of payment used during the purchase.

Exceptions to Refund Policy:

Please note that due to hygiene and health reasons, we cannot offer a refund or exchange on certain products, including:

- Lingerie items such as briefs, shapewear, and swimwear

- Hosiery

- Pillows and duvets

We value your satisfaction and aim to provide you with a hassle-free shopping experience. If you have any questions or require further assistance regarding returns, please don't hesitate to contact our customer support team. Your satisfaction is important to us, and we are here to assist you with any concerns or inquiries you may have.